Política de reembolso

Thank you for shopping with us. We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To qualify for a return, the item must meet the following conditions:

  • Must be in its original condition (unworn, unused, and unaltered)

  • Must be returned in its original packaging, with all tags attached

  • Must include the receipt or proof of purchase

To initiate a return, please contact us at info@honeynoir.store Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Please note: Returns sent without prior authorization will not be accepted.
You can always contact us for any return question at info@honeynoir.store. 

Damages & Issues

We take great care in packaging our products. However, if you receive a defective, damaged, or incorrect item, please contact us immediately so we can assess the issue and make it right.

To expedite the process, please provide:

  • A clear photo of the damaged or incorrect item

  • A description of the issue

  • Your order number

Exchanges

If you wish to exchange an item, the fastest way is to return the original item and place a new order once the return is accepted.


European Union - 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason, and without justification.

The item must still be in its original condition, unused, with tags attached, and in its original packaging. Proof of purchase is required.

 

Refunds

Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, your refund will be processed to your original payment method within 5 business days.

Please note:

  • Your bank or credit card provider may take additional time to process and post the refund.

  • If you do not receive your refund within 5 business days of approval, please contact us at info@honeynoir.store

Need Help?

If you have any questions or need further assistance, please reach out to our support team at info@honeynoir.store. We are happy to help!

Thank you for choosing us. We appreciate your business!